Every Missed Call Is a Job You’re Giving Away.
Kova Systems deploys an AI dispatch agent for your field service business. It captures missed calls, books leads, and follows up on jobs — 24 hours a day, without you touching a phone.
Serving HVAC ·Plumbing ·Auto Repair ·Dental
Lost per month on 3 missed calls at $350 avg.
Of callers who reach voicemail never call back.
Fastest response wins the job. Not the cheapest quote.
Most field service businesses lose jobs not because they’re bad at their work — but because they can’t answer fast enough. Kova Systems closes that gap automatically.
WHAT WE BUILD
Three systems. One retainer.
Missed Call Capture
Every missed call triggers an automated SMS within 60 seconds. An AI agent holds a natural conversation to collect the lead — name, address, service type, urgency. You get a complete brief on your phone.
Post-Job Follow-Up
After every completed job, the system sends a personalized Google review request and a referral ask. Two weeks later, a relationship check-in goes out. You never have to remember to ask.
Reactivation Campaigns
Annual service reminders, seasonal tune-up prompts, and 18-month win-backs fire automatically based on each customer's job history. Set once. Runs forever.
THE FLOW
What happens when someone calls.
Customer calls. You're on a job.
The call rings through to your Twilio number. No one answers.
Recovery SMS fires within 60 seconds.
The system detects the missed call and sends a warm, branded text from your business number — before they've dialed a competitor.
AI agent collects the lead.
A natural multi-turn SMS conversation collects their name, address, service type, issue description, and urgency. No forms. No apps. Just a text conversation.
You receive a complete brief.
A structured summary arrives on your phone: name, address, issue, urgency level, and three available time slots from your calendar.
You confirm. System handles the rest.
Reply with a slot number. The post-job sequence — review request, referral ask, check-in — fires automatically when you mark the job complete.
Recovery SMS — Outbound
Owner Brief — Delivered
Enterprise-grade infrastructure. Your data stays in your own Airtable account.
“We were losing at least 2–3 calls a week just from after-hours. Within the first month, the system picked up 9 leads we would have missed. It paid for itself twice over.”
— Dave T., HVAC owner, Vancouver, BC
PRICING
One flat retainer. No surprises.
Field Service AI Agent
Month-to-month. Cancel anytime with 30 days notice.
- ✓Missed Call Capture Agent — active 24/7
- ✓AI SMS agent collects full lead brief
- ✓Post-job review + referral sequence
- ✓14-day relationship check-in
- ✓Annual, seasonal & win-back campaigns
- ✓Weekly performance summary (async)
- ✓Monthly 20-minute check-in call
- ✓Full Airtable CRM setup & configuration
If this recovers one missed job per month at $350 average, it has paid for itself. Reviews and reactivation are compounding value on top.
No setup fees. No hidden costs. Data stays in your own Airtable account.
Stop losing jobs to voicemail.
Book a 30-minute call. We’ll show you the system live on a real missed call scenario, walk through what lands on your phone, and tell you honestly whether it’s a fit.
Book a Call →No obligation. No sales deck. If it’s not a fit, we’ll say so.