ABOUT
Built by someone who
understands operations.
Kova Systems was built to solve a specific problem — field service businesses losing revenue to missed calls and slow follow-up. Everything we build is in service of that one problem.
THE ORIGIN
HVAC owners dispatch from personal cell phones.
A plumber on a roof misses a call. A dental office puts someone on hold and they hang up. An HVAC tech is mid-install and a new lead hits voicemail. The job goes to whoever answers first — and it’s usually not them.
These aren’t technology problems. They’re operations problems. The technology to solve them has existed for years. What’s been missing is someone who understands field service well enough to build a system that actually fits how these businesses run.
Kova exists in that gap. Not as a software dashboard that requires training and onboarding — as a system that runs quietly in the background and reports results.
Average response time for a missed service inquiry
Kova recovery SMS response time
Average value of a single missed field service call
FOUNDER
Tyler Schaus
I have a background in computer science and I’ve spent time watching how field service businesses actually operate — not from a boardroom, but from conversations with owners who are dispatching from their personal phones while crawling under sinks.
The automation tools that could help them have been available for years. What’s been missing is someone to build it in a way that fits how they actually work — no complex onboarding, no monthly training calls, no software their team has to learn.
Kova is that system. I build it, I maintain it, and I stand behind it. If it doesn’t catch leads, it doesn’t work — and that’s the standard I hold every deployment to.
HOW WE WORK
The build philosophy.
01
Deploy, don’t promise
Every client gets a working system tested against their real incoming calls before go-live. We don’t sell dashboards and projections — we deploy automation and show you the results.
02
Narrow scope, deep execution
The system does three things: captures missed calls, follows up on completed jobs, and reactivates past customers. It does all three exceptionally well and nothing else half-heartedly.
03
Your data stays yours
All customer and job data lives in your own Airtable account. We build and maintain the workflows. You own everything the system touches.
THE FOCUS
Why field service and not something else.
Field service businesses are uniquely underserved by software. Enterprise tools like ServiceTitan are built for large fleets with dedicated office staff. The small to mid-size operator — 3 to 10 techs, owner closely involved in dispatch — gets left with consumer apps and spreadsheets.
They already pay for software subscriptions. They already understand monthly recurring costs. What they don’t have is someone who built something specifically for the way they operate.
HVAC, plumbing, auto repair, dental — these businesses share the same core problem: high-value inbound leads that slip through because no one could answer fast enough. The solution is identical across all of them. The implementation just gets calibrated per niche.
THE PROCESS
What working with Kova actually looks like.
We collect your technician schedules, service types, calendar access, and brand voice. You don’t need to prepare anything.
All five workflows are configured for your business. Your Airtable CRM is set up. Your Twilio number is provisioned.
We submit test jobs end-to-end, verify all confirmations and briefs fire correctly, and confirm nothing goes live until it works.
Weekly async performance summaries. Monthly 20-minute check-in call. You dispatch. The system handles the rest.
We collect your technician schedules, service types, calendar access, and brand voice. You don’t need to prepare anything.
All five workflows are configured for your business. Your Airtable CRM is set up. Your Twilio number is provisioned.
We submit test jobs end-to-end, verify all confirmations and briefs fire correctly, and confirm nothing goes live until it works.
Weekly async performance summaries. Monthly 20-minute check-in call. You dispatch. The system handles the rest.
Have a question before booking?
Email directly or book a call — either works. No sales process, no deck, just a conversation about whether the system is a fit.